Refund policy

Returns & Refunds

Summary:

  • Artworks & prints:
    Returns accepted within 30 days of delivery, as long as the artwork is unused, undamaged, and still sealed in its protective packaging.

  • Damaged or incorrect items:
    Contact us within 7 days of delivery with photos and your order number.

  • Custom, sale items & gift cards:
    These can’t be returned (unless required by Australian Consumer Law).

  • Workshops:
    Bookings are non-refundable.
    You may reschedule or receive a credit if you notify us at least 3 business days before the workshop due to illness or exceptional circumstances.

  • Refunds:
    Approved refunds are processed to your original payment method within 10 business days.

  • Your rights:
    This policy does not limit your rights under Australian Consumer Law.

Full Policy:

Prints & Original Artworks

We accept returns within 30 days of delivery.

To be eligible for a return, your artwork must:

  • Be in original, unused condition

  • Be undamaged

  • Remain sealed in its original protective packaging (for example, the cellophane sleeve)
    (The mailing envelope can be opened, but the artwork itself must not be removed from its protective sleeve.)

  • Include proof of purchase

To request a return, please email hello@ildyizsoart.com.au before sending anything back.
Returns sent without prior approval will not be accepted.

Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty, or incorrect, contact us within 7 days of delivery at hello@ildyizsoart.com.au, including your order number and clear photos of the issue.

In line with Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item has a major fault or does not match its description.

Items That Can’t Be Returned

Unless required by Australian Consumer Law, we do not accept returns for:

  • Custom or commissioned artworks

  • Personalised items

  • Sale items

  • Gift cards

If you’re unsure whether your item is eligible, feel free to get in touch before purchasing.

Exchanges

We do not offer exchanges.

If your return is approved, you’re welcome to place a new order once the original item has been returned and inspected.

Workshops & Classes

Workshop bookings are non-refundable, as places are limited and materials and venue costs are paid upfront.

If you are unable to attend due to serious illness or exceptional circumstances, you may request a reschedule or credit, provided you notify us at least 3 business days before the workshop date.

  • Credits can be used for a future public workshop

  • Credits are valid for 6 months

  • No-shows or cancellations within 3 business days of the workshop are not eligible for reschedule or credit

Private or group bookings may have separate terms, which will be provided at the time of booking.

Refunds

Once your return is received and inspected, we’ll let you know if your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@ildyizsoart.com.au.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.